Privacy Policy
Last updated: 8 January 2026
Privacy Policy
This Privacy Policy explains how Forex Royals (Pty) Ltd (called “Forex Royals”, “we”, “us”, or “our”) collects, uses, shares, and protects personal information when you use our websites, purchase or rent our software licenses, interact with our support channels, or engage with our social media pages.
We are based in South Africa and aim to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable data protection laws.
1. Who We Are
Responsible Party (POPIA): Forex Royals (Pty) Ltd
Location: South Africa
Contact Number: 0782413173 (Ian)
2. What Personal Information We Collect
We collect personal information you provide directly, information collected automatically, and information from third parties.
2.1 Information You Provide Directly
- Identity and contact details: name, surname, email address, phone number, country, city
- Account details: login credentials, account preferences
- Purchase and subscription details: plan selected, billing period, transaction references, receipts, subscription status (active, cancelled, renewal dates)
- Support communications: messages, emails, call notes, screenshots you send, troubleshooting details
- Social interactions: messages sent via Instagram, TikTok, Facebook, comments, and interactions with our pages
- Compliance and security information: fraud prevention checks, suspicious activity flags (where applicable)
2.2 Information Collected Automatically
- Device information: device type, operating system, browser
- Usage data: pages viewed, clicks, scroll behavior, session duration, referring URLs
- Approximate location: derived from IP address (not precise GPS location)
- Cookies and similar technologies: described below
2.3 Information from Third Parties
- Payment processors and e-commerce providers (payment confirmation, chargeback status)
- Advertising platforms (Meta, TikTok) for attribution and reporting
- Analytics tools (e.g., Google Analytics)
- Social media platforms where you interact with our ads or profiles
We do not buy personal information from data brokers.
3. What We Use Your Information For
3.1 Providing the Service
- Creating and managing your account
- Delivering software access and license activation (monthly rental or lifetime license)
- Managing subscription billing, renewals, cancellations, and access periods
- Providing onboarding resources, updates, and product support
- Communicating operational messages (e.g., account and billing notices)
3.2 Customer Support and Troubleshooting
- Responding to questions and support requests
- Diagnosing technical issues
- Improving onboarding and user experience
- Quality assurance and training of support staff (where applicable)
3.3 Marketing and Growth
- Sending product updates and offers where legally permitted
- Running and optimizing advertising campaigns (Meta and TikTok)
- Measuring ad performance and conversion attribution
- Retargeting users who visited our website or engaged with content (where legally permitted and based on cookie choices)
3.4 Security, Fraud Prevention, and Legal Compliance
- Preventing fraud, unauthorized access, and abuse
- Protecting our systems and users
- Enforcing our Terms, policies, and license rules
- Complying with legal obligations and lawful requests
4. Legal Bases for Processing (POPIA and Best Practice)
- Necessary to perform a contract: to provide access, billing, support
- Required by law: financial records, fraud prevention, compliance
- Based on your consent: marketing communications and certain cookies
- Legitimate interests: site security, service improvement, analytics, preventing abuse (provided your rights are not overridden)
5. Subscription and Licensing Clarity
If you rent monthly:
- Your subscription provides access for the paid billing period
- Cancellation stops future renewals; access continues until the end of your paid period
If you purchase a lifetime license:
- Access is granted under the lifetime license terms shown at checkout and in your license agreement
- “Lifetime” means lifetime under those terms and may be subject to device limits, fair use, and enforcement of license rules
7. IG DM Automation and Messaging
- We may use automation tools to respond, route requests, tag intent, and provide onboarding steps
- Messages may be stored for customer support, service delivery, and quality improvement
- We do not sell private messages
- If you want us to delete your messages where possible, contact us
Note: Social platforms also process your data under their own privacy policies.
9. Cross-Border Data Transfers
Some of our service providers may store or process information outside South Africa. We take reasonable steps to ensure appropriate safeguards are in place, consistent with POPIA requirements.
10. Data Retention
- As long as you have an account or an active subscription/license
- For reasonable periods to provide support and maintain records
- As required by law (e.g., financial records, dispute handling)
When personal information is no longer required, we delete or anonymize it where reasonably possible.
11. Security Measures
- Access controls and least privilege access
- Secure hosting and encryption where appropriate
- Monitoring for abuse and unauthorized access
- Secure payment processing through third-party processors (we do not store full card details)
No system is 100% secure. Contact us immediately if you suspect unauthorized access.
12. Your Rights Under POPIA
- Access the personal information we hold about you
- Correct or update inaccurate information
- Delete information where applicable
- Object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
Contact us at: [privacy email] to exercise these rights.
13. Marketing Preferences
You can opt out of marketing emails at any time using the unsubscribe link or by contacting us. Operational messages related to billing, security, and service delivery may still be sent.
14. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided information, contact us to request deletion.
15. Third-Party Links and Platforms
Our website or communications may contain links to third-party sites or platforms (e.g., payment pages, broker tools, social media). We are not responsible for their privacy practices. Please review their privacy policies.
16. Automated Decision-Making
- Route support messages
- Detect fraud or abuse
- Attribute marketing performance
These systems are used to improve service delivery and protect users. Contact us if an automated process has materially affected you.
17. Complaints and the South African Information Regulator
If you believe we have not handled your personal information properly, contact us first. You may also lodge a complaint with the Information Regulator (South Africa). Please refer to their official channels for current contact details.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page and the “Last updated” date revised. If changes are material, we may provide additional notice.