Payment & Refund Policy

1. Payments and Pricing

1.1 Currency

All prices are displayed in South African Rand (ZAR) unless stated otherwise.

1.2 Payment Methods

We accept payments through [insert payment provider] and may offer methods such as card payments and other local South African payment options depending on availability at checkout.

1.3 Pricing Changes

We may update pricing at any time. If you are on a subscription, any pricing changes will apply to future billing cycles and will be shown at checkout or before renewal where required.

2. Monthly Rental Subscriptions

2.1 What You Receive

When you subscribe, you receive software access plus a license for the plan you selected for the duration of your paid subscription period.

2.2 Billing and Renewal

Subscriptions are billed monthly and renew automatically unless cancelled before renewal.

2.3 Cancellation

You can cancel your subscription at any time inside your account or by following the cancellation method shown on your checkout receipt or account page.
If you cancel, your subscription will stop renewing, and you keep access until the end of your current paid month.

2.4 No Partial Month Refunds

Because subscription access is provided immediately and is valid for the full paid month, we do not provide refunds for partial months or unused time.

3. Lifetime License Purchases

3.1 What You Receive

A lifetime license is a one-time purchase that provides ongoing access to the software under the lifetime license terms shown at checkout and in your license agreement.

3.2 No Refunds on Lifetime Licenses

Because lifetime license access and licensing rights are delivered digitally and can be accessed immediately, lifetime license purchases are non-refundable.

4. Refund Policy

4.1 No Refunds

All sales are final. We do not offer refunds for any of the following, including but not limited to:

• Monthly subscription fees
• Lifetime license purchases
• Setup time, onboarding time, or support time
• Dissatisfaction with performance or results
• Failure to follow setup instructions
• Incompatibility due to device limitations not disclosed by the customer
• Accidental purchases
• Lack of use after purchase or subscription

4.2 Chargebacks and Payment Disputes

If you have a billing issue, we strongly recommend contacting support first at [support email] so we can help resolve it quickly.

Unjustified chargebacks may result in:

• Suspension of access to the software and license
• Blocking of future purchases
• Submission of evidence to the payment processor including logs of access, delivery, and communications

5. Incorrect Charges and Technical Billing Errors

If you believe you were charged incorrectly due to a technical error, contact support within [7 days] of the charge at [support email] with:

• Your full name
• The email used at checkout
• Transaction reference
• Screenshot of the charge

We will investigate and correct verified billing errors where applicable.

6. Responsibility and Risk Disclosure

Forex Royals provides software and licensing access and may provide general educational resources. We do not provide personal financial advice.

Trading involves risk. You can lose money. Past performance and backtests do not guarantee future results. You are responsible for your own decisions, risk management, and account settings.

7. Contact

For billing questions or policy clarification, contact:

Support Number: 0782413173 (Ian)